Personal information security policy

Personal information security policy
 
“East Sea Travel & Air Service” Company

Last updated on January 1, 2024

By accepting this Privacy Policy ( "Policy" ), you agree to allow East Sea Travel & Air Service to collect, store, process and use your personal data for the following purposes and means. formula stated here.
In case you do not agree or have any other opinions regarding the purpose of processing personal data or other detailed information about the Policy, please notify East Sea Travel & Air Service in the Contact Us section.

I. Policy overview

1. East Sea Travel & Air Service understands the importance and respects the right to privacy of personal information ("Information") of people who visit the website and use East Sea Travel & Air Service's services (people who visit the website and/or buy air ticket or use services of East Sea Travel & Air Service hereinafter collectively referred to as “Customers”); website, products and services hereinafter collectively referred to as "Services"), in good faith – East Sea Travel & Air Service with Privacy Policy This information ("Policy") will provide an overview for transparency purpose of collecting information; scope and method of collecting information; scope of use, target audience, information storage time; third party links and products on the website; Commitment to information security; Your rights and responsibilities; Information and contact methods are stated in this Policy.
2. This policy applies to East Sea Travel & Air Service's overall Services, but from time to time, for each specific Service or part of the Service, depending on the specific characteristics and necessary requirements of that Service, East Sea Travel & Air Service may supplement/adjust the contents related to this Policy to apply specifically to those specific parts of the Service.
3. Depending on the situation and actual security needs, East Sea Travel & Air Service may adjust this Policy. When the policy content is updated, East Sea Travel & Air Service will revise the "Last updated" time at the beginning of this Policy. Therefore, before accessing and using East Sea Travel & Air Service's Services, you should regularly check the Policy information for the latest updates.
4. All contents of this Policy and Terms comply with current Vietnamese laws. Users of this website must familiarize themselves with their legal responsibilities and commit to comply with the contents of this Policy and Terms.

II.Data that we collect and process

Personal data is information that pertains to a particular person or identifies a particular person ("Personal Data").

1.The data we collect may include but is not limited to the following information:
a) Basic personal data

• Full name, date of birth, gender, nationality, marital status, permanent residence, temporary residence, current residence, hometown, image of the individual;
• Phone, email, contact address; Information on: Passport or Citizen Identification Card (or other personal identification number), or Driver's License including but not limited to: information on date of issue , place of issue and issuing agency;
• Company information or personal tax code for issuing invoice
• Beside that, customers can use personal email, phone, social media (Facebook, Instagram, G+, Twitter, Printerest, Wordpress…) to follow, receive promtion and news from East Sea Travel & Air Service (not obligate)
• Address to send the ticket as request, submit information for Hotel booking and travel insurance.
• Cookie Technology, Web Beacons and similar technologies: We may receive and store certain information about your usage patterns or website browsing behavior using cookie technology, web beacons and similar technologies. These technologies may be provided by third parties. Cookies are small text files saved on your computer or devices connected or accessing the Internet to help websites and applications recognize your browser. Cookies help us provide you with customized services and may be used to provide personalized advertising or to connect you with social networking sites. We may use both session cookies (which disappear after you close your browser) and persistent cookies (which remain after you close your browser and can be accessed each time you use it). or connect to East Sea Travel & Air Service's website(s). Most website browsers will allow you to change your cookie settings; However, some features of our websites may not function properly if you disable cookies. Web beacons are transparent graphic pixels placed within website pages that allow us or a third party to track your activities on our websites and provide tailored advertising. personal preference. We also provide additional information about online tracking and interest-based advertising, including opt-out options, later in this Policy;
• Social Media Widgets: Our websites and mobile applications include social media features connected to social media platforms such as Facebook, Twitter, Instagram, Snapchat, Google Plus, Pinterest, YouTube and other platforms. These features may collect information about your IP address and the pages you visit on our website, and these platforms may create cookies or use other tracking technologies. Social media features and widgets may be hosted by a third party or hosted directly on our website. Your interactions with those features will be governed by the Privacy Policies of the companies providing these features;
• Any other Personal Data that you enter or decide to provide to us when you interact with East Sea Travel & Air Service including but not limited to family status, preferences, behavior, questions, complaints , comments, signature, photos, videos and your location.

b) Sensitive personal data:

• Payment information: payment method (Cash/Bank transfer/Installment), payer and other payment information;
• Location Information. We receive location information from the devices you use to connect to East Sea Travel & Air Service's website. Location information may be obtained through the use of geolocation features in your devices or sensors, or through other means such as using your IP address to determine your general geographic area;

Note: We may also convert the above Personal Data into anonymous data. Anonymous information will no longer be considered Personal Data according to the provisions of this Form.

 

2. Purpose of collecting and processing personal data:
a) The customer information in process buying ticket, tour travel, other services of East Sea Travel & Air Service and Vivavivu is collected from us which may use to provide better service and product in future.

b) Providing East Sea Travel & Air Service websites, applications and related services and products including but not limited to:

• Send promtion materials
• Locate the nearest East Sea Travel & Air Service
• Survey Campaign
• Support cutomer to buy air ticket or service in East Sea Travel & Air service
• Support customers to participate or receive rewards and prizes at promotions, events, programs, and competitions organized by East Sea Travel & Air Service
• Notify East Sea Travel & Air Service dealers and branches of any upcoming services or requirement of customer.

c) Carry out marketing and advertising:

• Providing advertising/marketing information, introduction to products and services related to vehicles, commercial information and other information, or suggestions, proposals, offers related to products and services. East Sea Travel & Air Service services that may be of interest to you via post, phone, text message, e-mail, social networks, online forums, blogs, automatic notifications and other methods or platforms (if have).
• Where you have consented to receive advertising/marketing, you will always have the opportunity to withdraw your consent and unsubscribe from our newsletters by following our instructions at each time or send message in Contact Us section

d) Maintain and improve the quality of websites, applications and related products and services:

• To research and analyze the market, to analyze trends and evaluate the success of advertising campaigns.
• Ask customers to give opinions or participate in surveys (which may be conducted by East Sea Travel & Air Service or a third party) about our vehicles, products, services and dealers;
• Receive feedback and reviews to improve our services Respond to complaints/questions

f) Internal storage; Management, backup for incident recovery or other similar purposes.

g) When necessary to comply with a legal obligation

h) To prevent and investigate fraud, illegal acts, evasion of obligations or wrongdoing that may or may not be caused by or in connection with the provision of East Sea Travel & Air Service's services

i) To protect our customers, employees and other individuals as well as protect the data, secrets and assets of and entrusted to East Sea Travel & Air Service and our affiliates, and to protect the safety of systems and facilities of East Sea Travel & Air Service and our affiliated parties..

j) When necessary to protect the legitimate interests and legal rights of East Sea Travel & Air Service, including but not limited to: Using information for reasons related to compliance, legal regulations, audits and claims (including disclosure of this information in connection with legal proceedings or litigation) and other ethics and compliance reporting requirements.

 

3. Subjects receiving East Sea Travel & Air Service’s information tranfer and purpose:
Customers agree to allow East Sea Travel & Air Service to share your personal data with the parties below for any or all of the purposes as specified in the Method and Purpose of data processing mentioned above for the parties below. objects, including but not limited to the following:

a) East Sea Group Companies: Your personal data may be tranfer to, processed in or accessed from a country outside Vietnam (Branches in Europe: Czech Republic, France, Germany, Poland, England, Slovakia, Hungary)

b) For airlines, hotels, travel insurance companies, partner banks, Vivavivu payment gateways and partners working directly with East Sea Travel & Air

c) Companies providing contract: We may provide Personal Data to suppliers, consultants, marketing partners, research firms and service providers or business partners. East Sea Travel & Air Service's other businesses, including but not limited to:

• Payment processing partners and support departments; anti-money laundering services for payment and anti-money laundering purposes
• Server service providers, information technology services, cloud computing service providers;
• Advertising partners and advertising platform providers to make text calls, emails or other forms for advertising purposes or
• Data analysis providers; research partners, including those conducting surveys or research projects in cooperation with East Sea Travel & Air Service or on behalf of East Sea Travel & Air Service to conduct surveys of East Sea Travel & Air Service's products and services
• Insurance and financial partners to support Help provide customers with the best support services;
• Your Personal Data may also be shared with third parties who are consultants, experts, agents or service providers, subcontractors of companies in the East Sea Group for the purpose of implementing related services.

These subjects are allowed to access Customer information at a certain level and are not allowed to provide, share, broadcast or transfer that information to any other third party.

d) Competent state agencies: East Sea Travel & Air Service will be allowed to provide your information to competent state agencies when East Sea Travel & Air Service receives requests from these agencies and/or when East Sea Travel & Air Service believes that doing so is necessary. necessary to: (i) respond to lawful requests by such authorities or to comply with legal process; (ii) to protect the legal rights or assets of East Sea Travel & Air Service and of its parent company, subsidiaries or affiliated companies; (iii) to prevent crime or protect the nation; (iv) to protect the personal safety of users or the public.

 

4. Storage and protection of personal data, storage period:

a) We will strictly protect your Personal Data. We have reasonable technical and physical safeguards to protect the Personal Data we collect. However, please note that although we take reasonable steps to protect your Personal Data, no website, Internet transmission, computer system, or wireless connection or other protection measures are 100% secure and we cannot guarantee that your Personal Data is secure, for example against unauthorized access and use of Personal Data from private information (hackers).

• b)Some of our key safeguards are: (a) we limit access to your Personal Data on a "need to know" basis and only for disclosed purposes; (b) we monitor access to our information technology systems to detect and prevent misuse of Personal Data; (c) we use technological controls over our information systems, such as firewalls, user verification, data encryption, and segregation of roles, systems & data . We would like to allow you to access certain parts of our websites or any portals. If you have a personal password for your access, application or any other service that we operate/manage, please do not forget to It is your responsibility to keep this password confidential. We ask that you do not share your password with anyone else.
• c)East Sea Travel & Air Service and/or our Agents will store your information as long as East Sea Travel & Air Service and/or our Agents deem it necessary to store such information for its legitimate interests, or to perform services at your request, or to meet a lawful request from a competent state agency, unless otherwise provided by Vietnamese and Europe law.
• d)At the end of the retention period or at any earlier time as East Sea Travel & Air Service and/or our Agents deem appropriate, East Sea Travel & Air Service and/or our Agents will take steps to (i) destroy the information. Your information is being stored by that party, or (ii) continues to store that information in anonymous form after receiving your permission, unless otherwise prescribed by Vietnamese and Europe law.

 

5. Information storage and processing location:

Customer information will be stored and processed directly at:

• East Sea Travel & Air Service's headquarters and branches; and/or
• Headquarters of the partners to whom the information is transferred (as stated in Section II.3 of this Agreement).

 

III. CUSTOMER CHOICES AND RIGHTS AND OBLIGATIONS

1. Customer’s right as data subject:
In addition to the right to consent, be informed about Personal Data processing activities, and exercise the right to self-protection according to civil law provisions, Customers have the right to send a request to East Sea Travel & Air Service according to the relevant information. Contact us in the Contact Us section below to:

• View, edit or request correction of your Personal Data;
• Withdraw consent to the processing of your Personal Data (in the case of Personal Data Humanity is processed on the basis of consent);
• Restrict the processing of your Personal Data;
• Providing yourself with your Personal Data;
• Object to the processing of Personal Data to prevent or limit disclosure of your Personal Data or use for advertising or marketing purposes; and
• Delete Personal Data.

These rights may be limited, for example, if fulfilling your request would disclose Personal Data about another person, or if you ask us to destroy information we are required to retain as required by law or there are legitimate interests to retain, or your request is restricted by law.

If you do not want us to send you advertising/marketing information, or use your personal data to compile records related to advertising/marketing, or send your information You to third parties for advertising/marketing purposes, you can ask us not to do this, at any time, by:

• Respond to a promotional/marketing e-mail by pressing the 'unsubscribe' button on the application in your phone;
• By changing privacy settings within an application (if available on the application);
• By contacting us through phone number or at Contact Us section
• By complying with the opt-out or unsubscribe directives set out in ourrelevant communications;
• In other ways according to our instructions from time to time.

Leave a review and share your thoughts: When using our websites or mobile applications, you can share information via social networks such as Facebook. For example, you can 'like', 'share' or give reviews about our services. In doing this, your personal information may be displayed to the providers of those social networks and/or their other users. East Sea Travel & Air Service is not responsible for your privacy when you use it

 

2. Your obligations

• In addition to the above rights, you, as a data subject, also have obligations under the law such as respecting and protecting your Personal Data. others and provide complete and accurate Personal Data when agreeing to process Personal Data.
• You are responsible for your violations of applicable laws on Personal Data protection as well as this Agreement, including but not limited to impersonating another individual when providing information. provide Personal Data to East Sea Travel & Air Service, or provide Personal Data of others to us without the consent of the data subject.

 

3. Other notes: Please note that, in case Party A does not agree with the provisions in Part I - collected information; The purpose of collection, processing, use and transfer is:

a) East Sea Travel & Air Service and/or our Dealer are still allowed to use the information you have provided to carry out car purchase transactions and provide services and productsrelated to the tour as your request

b) East Sea Travel & Air Service and/or our Agents are allowed to store your records and information related to issuing ticket, buying travel insurance, booking hotelincluding: ID card, passport, address, name, birth date…

c) In case you do not provide information about phone number, name, ID card, passport East Sea Travel & Air Service and/or our Dealer may not be able to contact you. Contact and send information to you if East Sea Travel & Air Service and/or our Agent need to recall and handle defective goods and in this case, you will fully bear all related responsibilities.

IV. CONTACT US:

In case you no longer agree with the above content or have any comments or related complaints, please contact us via Hotline Vietnam 19006042 or Head Quater + 420 775 333 111 to receive support.

We will respond to your requests within 72 hours of receiving the information.